FAQ

**ERG LUX KICKS - Frequently Asked Questions (FAQ)**  

**1. What payment methods do you accept?**  
We accept secure payments through major credit/debit cards and third-party payment processors. All transactions are processed securely.  

**2. Do you offer refunds or returns?**  
No, **all sales are final**. We do **not** offer refunds, returns, or exchanges. Please double-check your order before completing your purchase.  

**3. How long does order processing take?**  
Orders are typically processed within [4] business days (excluding weekends and holidays). Processing times may vary during high-demand periods.  

**4. How can I track my order?**  
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates.  

**5. What happens if my package is lost or delayed?**  
Once we ship your order, it is in the hands of the shipping carrier. We are **not responsible** for lost, delayed, or damaged packages. If you experience any issues, please contact the shipping carrier directly.  

**6. Do you ship internationally?**  (CURRENTLY DO NOT BUT WILL BE SOON)
Yes, we ship to select international locations. Customers are responsible for any customs duties, taxes, or import fees.  

**7. Can I change my shipping address after placing an order?**  
Orders are processed quickly, so we **cannot** guarantee address changes after an order is placed. Please ensure your shipping information is correct at checkout.  

**8. What should I do if I received the wrong item?**  
Please email us at **erg.shopify@gmail.com** with your order details, and we will assist you.  

**9. How can I contact you?**  
For any questions, reach out to us at **erg.shopify@gmail.com**. We do not offer phone support at this time.  

By shopping with ERG LUX KICKS, you agree to our store policies. Thank you for your support!